Quality Management for Projects and Programs

Quality Management for Projects and Programs is addressed in seven chapters and four appendices. The chapters provide the background for quality, the planning requirements, the costs associated with quality (and non-quality), the customer's requirements, statistical concepts and other tools, and the people involvement in quality. Although the information contains many examples of quality in a manufacturing environment, this is for illustrative purposes only to reflect ongoing efforts in quality management. The concepts are pertinent to the project environment with some minor tailoring to the type of work being accomplished under varying conditions.

The appendices contain stand-alone information, i.e., the check list for the Malcolm Baldrige National Quality Award, the check list for the Deming Rize (Overseas), a glossary of terms, and a bibliography of pertinent literature. This information is essential to the understanding of quality in projects and the trend of improving productivity through continuous quality improvement.