Operations Management: Creating Value Along the Supply Chain

This new seventh edition is organized around the increasingly important and prevalent topic of operations as the creation of value along the supply chain. We describe how every chapter topic fits within a supply chain framework in a company or organization in a global operating environment. To this end two chapters deal directly with supply chain management: Chapter 10, Supply Chain Management Strategy and Design, and Chapter 11, Global Supply Chain Procurement and Distribution. However, every chapter includes material relating the chapter topic(s) to supply chain management. In addition, Chapter 5, Service Design, reflects the expanding presence and importance of service companies in operations management. We have also added new material in almost every chapter on an increasingly important global topic: sustainability. To help us show how the OM topics in this new edition all fit together within a supply chain framework, we open each chapter with a specific example about one product: chocolate. Chocolate is an ideal product to use as an example to introduce the various OM topics in this text because its supply chain is global, and its production process is straightforward and interesting.