No Excuses

Corporate culture has come a long way over the past several years. Risk is a word that is used more frequently and in more places in companies today than ever before; as well, the term "operational risk," perhaps not heard at all ten years ago, is overwhelmingly used in companies today.

The first book of its kind to recognize that integrating business process management with operational risk management can dramatically increase an organization's optimal business performance, No Excuses is a practical how-to guide, presenting step-by-step lessons and checklists to help identify and mitigate operational risks in an organization. Written by Dennis Dickstein and Robert Flast—an operational risk manager and a business consultant—this timely book capitalizes on the authors' expertise in these areas, and offers authoritative guidance on:

• How operational risk affects the bottom line, shareholder value, reputation, and even survival

• The importance of having an inventory of key business processes with documented controls and designated senior managers responsible

• The importance of having a technology inventory with procedures and controls over application integrity, access, and data

• How to organize an operational risk management group in a business

• The relationship an operational risk management group should have with corporate management and other control areas, such as compliance, finance, and internal audit