Microsoft Dynamics CRM 2011 Administration Bible

Brings you up to speed on Microsoft Dynamics CRM 2011, the latest version of Microsoft's fast-growing customer relationship management software

Shows you how to get the most out of the application, including configuration and customization, integrating with Microsoft Office, and automating business processes

Features step-by-step instruction and in-depth coverage of all essential topics; you'll want to keep this information-packed book at your desk as a practical referenceIf you want to master Microsoft Dynamics CRM for your business contacts, this is the book you need to succeed!