Book Statistics
Perfect Phrases for Customer Service
Description
Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is misinformed or confused--or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. Perfect Phrases for Customer Service provides perfect solutions for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. It's a complete service-training program in one handy guide, featuring:
* 101 ready-to-use scripts and phrases for more successful service
* Verbal tools and techniques to deal with customer complaints
* Common business scenarios and bottom-line solutions
* Secrets of self-control: learning what not to say or do
* Proven strategies for satisfying customers and increasing sales
Reader's Comments (0)
Login to CommentNo Comments Yet
Be the first to share your thoughts about this book!